• Preparation of detailed task list with estimates for upgrade/migration project and co-ordinate with Project Manager for project planning and execution.

• Study existing system and prepare requirement definition document and upgrade /migration validation test cases.

• Conduct a Project Kickoff meeting with local PDMLink Administrators to explain the project plan and discuss new requirements or software features.

• Provide demos, presentations and trainings to customer stakeholders.

• Install, configure and upgrade PTC Windchill software, Creo and related applications.

• Preparation and execution of test rehearsals on test environment for Upgrade/ Migration.

• Production roll out of upgrade/migration on new hardware and end user support after Production go live.

• Rehosting of Test servers with latest Production data to keep test environment in sync.

• Remote file server installation and support.

• Document software new features/enhancements with new releases, track fix of software issues and communicate to customer team for upgrade plans.

• Support End users on Daily Basis for PTC Product issues.

• Take ownership of software, user technical issues and work with the customer and PTC Technical support team to provide a timely resolution to users.

• Communicate well with customer stakeholders and project team members regarding tasks and project status information.

• Weekly meeting with customer to discuss the project status and users issue. 

• Documentation of related processes, best practices, test cases in customer environment on available technical documentation tools.

• Work with IT department for environment planning (monitor CPU, RAM, and disk space growth and plan for expansion or clean-up)

• Applications performance management and execute performance tests for new hardware’s as required for Creo CAD Tool.

• Perform Creo Administration task

• Creo upgrade for different business groups

• Co-ordination with Creo business group for Creo upgrade

• Requirement gathering for Creo upgrade

• L2 support for Creo

Required Skills:

• 8+ years Windchill / PDMLink and Creo integration

• Excellent organizational skills

• Strong communication skills

• Good analytical and problem-solving skills

• Bachelor’s degree in computer science, related degree, or equivalent work experience.

• Experience working with remote teams.

• Experience with incident management processes.